Şirket Tanımı PURPOSE OF POSITION To provide housekeeping order taking / telephone service to guests and staff KEY ROLES & RESPONSIBILITIES · Ensure forwarding and receiving of all information pertaining to Housekeeping · Receive, record and distribute various reports via Opera Property Management System · Receive, record and transmit guest requests accurately · Input accurate room status into computer daily and investigate discrepancies · Maintain and update administrative data · Maintain key control and monitor lost property · Maintain working area in a proper state of cleanliness · Handle guest complaints, delegate immediately & report to Head Housekeeper · Comply with hotel’s health, safety and hygiene policies · Adhere to personnel grooming and hygiene standards · Attend meetings and training sessions as required · Has an awareness of all Housekeeping positions including their job functions · Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry · Ensures smooth handover of daily activities to next shift Occupational Health and Safety (OH&S) Responsibilities · Ensure all OH&S legislation, policies and procedures are adhered to · Be familiar with property safety, first aid and fire and emergency procedures · Log security incidents and accidents in accordance with hotel requirements PERSONAL ATTRIBUTES · Excellent reading, writing and oral proficiency in English · Familiarity with Housekeeping/Butler duties · Good communication and contact skills · Must be well-presented and professionally groomed at all times · Strong interpersonal skills and attention to detail İş Tanımı PURPOSE OF POSITION To provide housekeeping order taking / telephone service to guests and staff KEY ROLES & RESPONSIBILITIES · Ensure forwarding and receiving of all information pertaining to Housekeeping · Receive, record and distribute various reports via Opera Property Management System · Receive, record and transmit guest requests accurately · Input accurate room status into computer daily and investigate discrepancies · Maintain and update administrative data · Maintain key control and monitor lost property · Maintain working area in a proper state of cleanliness · Handle guest complaints, delegate immediately & report to Head Housekeeper · Comply with hotel’s health, safety and hygiene policies · Adhere to personnel grooming and hygiene standards · Attend meetings and training sessions as required · Has an awareness of all Housekeeping positions including their job functions · Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry · Ensures smooth handover of daily activities to next shift Occupational Health and Safety (OH&S) Responsibilities · Ensure all OH&S legislation, policies and procedures are adhered to · Be familiar with property safety, first aid and fire and emergency procedures · Log security incidents and accidents in accordance with hotel requirements PERSONAL ATTRIBUTES · Excellent reading, writing and oral proficiency in English · Familiarity with Housekeeping/Butler duties · Good communication and contact skills · Must be well-presented and professionally groomed at all times · Strong interpersonal skills and attention to detail Nitelikler PURPOSE OF POSITION To provide housekeeping order taking / telephone service to guests and staff KEY ROLES & RESPONSIBILITIES · Ensure forwarding and receiving of all information pertaining to Housekeeping · Receive, record and distribute various reports via Opera Property Management System · Receive, record and transmit guest requests accurately · Input accurate room status into computer daily and investigate discrepancies · Maintain and update administrative data · Maintain key control and monitor lost property · Maintain working area in a proper state of cleanliness · Handle guest complaints, delegate immediately & report to Head Housekeeper · Comply with hotel’s health, safety and hygiene policies · Adhere to personnel grooming and hygiene standards · Attend meetings and training sessions as required · Has an awareness of all Housekeeping positions including their job functions · Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry · Ensures smooth handover of daily activities to next shift Occupational Health and Safety (OH&S) Responsibilities · Ensure all OH&S legislation, policies and procedures are adhered to · Be familiar with property safety, first aid and fire and emergency procedures · Log security incidents and accidents in accordance with hotel requirements PERSONAL ATTRIBUTES · Excellent reading, writing and oral proficiency in English · Familiarity with Housekeeping/Butler duties · Good communication and contact skills · Must be well-presented and professionally groomed at all times · Strong interpersonal skills and attention to detail