Hospital Administrator/Ward Clerk
The closing date is 12 April 2026
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
* Cornwall Foundation Trust
* Royal Cornwall Hospitals NHS Trust
* Cornwall and Isles of Scilly Integrated Care Board
If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
Cornwall Partnership NHS Foundation Trust (CFT) is excited to offer opportunities for a Hospital Administrator within our newly developed Community and Assessment Treatment Unit (CATU) and Same day emergency care (SDEC) which is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients.
Patients are admitted direct for assessment from home or emergency department. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate.
Shifts will work on a rotational basis with some weekend working.
You will need to be extremely organised and pay close attention to detail and be flexible to deal with changing work environments and priorities. Having the ability to learn new processes and procedures quickly will also be necessary. Previous experience of working in a patient or client-focused environment will be an advantage, as will flexibility and experience of working in an busy environment.
Main duties of the job
Act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public.
Register patients on relevant system to process recording of clinical activity and quality of information held.
Discharge patients from caseload as directed by the clinical team.
Liaising with other organisations including acute providers.
Provide information, written, verbal by telephone, e-mail, letter to staff from other departments and partner agencies.
Prepare patient case-notes with relevant forms/templates.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Education & Qualifications
* Basic numeracy and literacy skills
* NVQ/RSA 2 or equivalent experience
Experience
* Experience of working in an administrative setting
* Experience of managing electronic and paper-based diary / appointment systems
Skills and Aptitude
* Ability to communicate clearly on telephone and face to face
* Ability to work under pressure in a changing and challenging environment
* Ability to use initiative when dealing with queries
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Cornwall Partnership NHS Foundation Trust
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