Description
Job Purpose
To provide a safe and efficient train despatch and platform service to ensure that all activities are carried out safely. Also to provide a high standard of customer service at the station and to help maintain a clean, safe and presentable retail environment to West Midlands Trains customers.
Key Responsibilities
* Working on a full-time, permanent basis, based at Birmimgham Snow Hill – shift patterns will include weekends, early starts and late finishes
* Safely dispatching trains from the station platform – following struct safety guidelines
* Using the customer information system to announce train arrivals and departures
* Keeping a record of delays, train re-platforming and other events that could affect the train running plan
* Handling difficult situations in a calm, customer focussed manner
* Conducting security checks along with health and safety checks
* Providing assistance to passengers with disabilities – where required
Skills, Knowledge & Expertise
* Customer focussed – being presentable, approachable and proactive
* Comfortable managing conflict - remaining calm in difficult situations
* Great communication skills – able to flex your style to the audience
* Having flexibility – both with your hours of work and approach to work
* Stay calm under pressure – able to handle conflict
* Be able to make decisions - based on the situation at the time
* Have good IT skills, along with a good level of maths and English
* Live within a reasonable commute of the station you have applied for – early starts and lates finishes will mean you need to be able to get to work, possibly before/after public transport is running
* For safety reasons, you need to be aged 18 or older
Job Benefits
* Salary is £25,455 rising to £29,711 after probation period
* One of the best pension schemes available
* Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
* 75% off all other train company travel tickets
* Retail discounts
* Career development opportunities
What happens next?
Once you have applied:
* You may be invited to complete a short video interview – your opportunity to tell us why you are the right person for the job and a little more about your experience
* If you pass the video stage, you will be invited to undertake rail industry online assessments – specific to the job
* If you successfully pass the assessments, we shall invite you to meet our managers face-to-face
Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
About London Northwestern & West Midlands Railways
We are proud to operate two new railway brands for and to the Midlands, the North West and London.
In the Midlands the West Midlands Railway brand is a local railway placing Birmingham at the centre of its network. We run the majority of the local services, as well as direct trains to many of the surrounding towns and cities, including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury, Telford, and Northampton.
Our London Northwestern Railway brand serves the London to Liverpool route on the west coast, stopping at Birmingham, Milton Keynes and Northampton, with the West Midlands at its heart.
Both services are operated by West Midlands Trains Ltd, part of Transport UK.
Each business brings a wealth of knowledge and expertise to the franchise and it's our aim to give you the rail experience you deserve at the price you want to pay.