Job title: Deputy Patient Experience Manager
Salary: £44,252 to £54,077 per annum
Location: The London Clinic, 1 Park Square West, London, NW1 4LB
Job Type: Permanent, Full time
Hours: 37.5 hours per week, Monday to Friday, 9.00am to 5.30pm. Hybrid working with 3 days onsite.
The role
We are currently looking to recruit a Deputy Patient Experience Manager to join our Clinical Governance team. This is a key role in ensuring that concerns and complaints are managed in a transparent, fair, and patient-centred way. You will oversee the day-to-day delivery of the complaints service, ensuring it meets regulatory standards and provides patients with a positive and compassionate resolution process.
Working with clinical, operational, and governance colleagues, you will use patient feedback to help shape improvements in care, while supporting and guiding staff in best practice for complaint handling. This role will also involve managing a small team, ensuring responses are of the highest quality and fostering a culture of learning and openness across the organisation.
About us
Established in 1932, The London Clinic is one of the UK's largest private hospitals, with eight state-of-the-art facilities in the heart of London's medical community around Harley Street. As a charity, we re...