Customer Service Advisor Contract: Full-time Working Days: 5 in 7 days, Monday to Sunday, 09:30am - 18:00pm Hours: 40 Location: Barnwood, Gloucester, UK Main Purpose of Role Deal with any incoming customer enquiries, ensuring that all customers are receiving the best service. Responsibilities * Deal with any incoming customer enquiries through our omnichannel CRM platform and ERP system, delivering excelling customer service. * Deal with any customers in our Gloucestershire showroom, delivering excellent customer service. * Liaise with other departments within the company to help resolve customer enquiries. The summary of main duties & responsibilities is not intended to be an exhaustive list of tasks performed. You may be required to undertake additional duties as are necessary to promote the smooth and efficient running of the business. Skills * Dedication to delivering excellent customer experience. * Excellent communication both verbally and written * Ability to listen actively. * Ability to demonstrate empathy and warmth in omni channel responses. * Ability to manage difficult conversations and/or communications. * Problem solving approach * Ability to manage workload effectively. Qualifications & Experience * Experience of CRM and ERP systems * Minimum of 1 year customer service experience Pooky Personality we are looking for * Enthusiastic &ndash...