Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You'll be a brand ambassador who's ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Key responsibilities include:
* Being ready to roll your sleeves up, work hard and go above and beyond every day to ensure our customers don't wait.
* Utilising our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
* Maintaining high standards in food safety and hygiene consistently while ensuring efficiency and effectiveness in your role.
* Being a team player and taking responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
* Working effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
* Serving our customers efficiently, both on the shop floor and at service points.
* Keeping the store clean and tidy, ensuring that our shelves are always stocked with product.
* Monitoring and delivering on the daily sales targets, priorities, promotions and selling opportunities.
* Proactively engaging with customers to understand their needs, making recommendations and delivering remarkable service throughout their visit to store.
* Building expert product knowledge to sell and recommend our products and services.
We're looking for individuals with:
* High levels of customer service.
* Commitment to delivering excellent work with great attention to detail.
* Openness to and action upon feedback, asking for this regularly.
* Strong communication skills.
* Adaptability to changing situations.
* Ability to build positive relationships by being a good listener.
* A good level of digital capability.
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We're happy to talk flexible working and invite you to share any requirements you may have when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr