LIFE AT CLAYS
Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.
Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!
We’re proud to be certified as a Great Place to Work and on the 2025 & 2026 UK Best Workplace medium organisations list, which reflects our commitment to creating an amazing work environment. But don’t just take our word for it—here's what our colleagues have to say about us:
“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”
“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”
“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”
CLAYS VALUES
At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!
And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do:
SAFE - Is it safe? For our team, our guests, the business, and our partners.
AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations.
LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new.
SUMMARY OF POSITION
What's the Gig, you ask?
As a Sales Administrator at Clays, you will play a key supporting role within our Sales team, helping to ensure the smooth coordination of bookings, proposals, and client communications. Working behind the scenes and alongside our Sales Team, you’ll help keep everything organised, accurate, and running efficiently.
You’ll manage key administrative processes including handling reservations inbox enquiries, supporting phone bookings, sending contracts, and assisting with the preparation of client proposals. You’ll also help coordinate internal information across systems and teams, ensuring that bookings and client details are captured correctly and communicated clearly.
We’re looking for someone who is highly organised, detail focused, and eager to learn, someone who is naturally curious about sales, ready to absorb knowledge like a sponge, and keen to grow within a fast-paced hospitality environment.
Working closely with our Sales Managers, Events team, and Operations team, this role offers an exciting opportunity to develop your commercial skills and progress within the sales function as the business continues to grow.
DUTIES & RESPONSIBILITIES
Your role will include but may not be limited to the following responsibilities;
* Sales Administration & Team SupportProvide day-to-day administrative support to the Sales team to ensure smooth and efficient operations
* Assist with the preparation and sending of client proposals and booking contracts
* Issue contracts and supporting documentation to clients, ensuring accuracy and timely follow-up
* Maintain organised and up-to-date records across CRM and booking systems (Salesforce and SevenRooms)
* Support Sales team with administrative tasks relating to group and corporate bookings
* Assist with tracking enquiries, proposals, and booking confirmations
Reservations & Inbox Management
* Manage the reservations inbox, responding to enquiries in a professional and timely manner
* Support with inbound phone bookings and general booking queries
* Process reservations including contra bookings, investor bookings, and internal reservations
* Ensure all booking information is accurately entered and maintained within our reservation systems
* Identify opportunities to upsell bookings generated via website widgets or inbound enquiries
* Escalate enquiries to the relevant Sales team members where appropriate
Booking Coordination & Communication
* Support the coordination of bookings by ensuring key details are accurately captured and shared internally
* Work closely with Sales, Events, and Operations teams to ensure clear communication of booking requirements through to delivery
* Assist in preparing documentation or information required for upcoming bookings and events
* Ensure booking amendments, client requests, and changes are updated promptly within internal systems
Systems & Process Support
* Maintain accurate and up-to-date records across all sales platforms
* Support the sales team in ensuring contracts, deposits, and booking details are processed correctly
* Assist with general administrative tasks to support the wider Sales and Events teams
* Contribute to improving internal processes and maintaining strong organisational standards
Skills, Experience & Attributes
* 1–2 years’ experience in a hospitality, administrative, reservations, events, or sales support role preferred, though we welcome candidates with transferable experience and a strong willingness to learn
* A genuine interest in developing a career in hospitality sales
* Highly organised with strong attention to detail
* Confident written and verbal communication skills
* Ability to manage multiple tasks and priorities in a fast-paced environment
* Comfortable learning and using CRM and booking systems (experience with Salesforce or SevenRooms advantageous but not essential)
* A proactive, positive attitude with a willingness to support the wider team
* Naturally curious and eager to learn from experienced sales professionals and absorb knowledge like a sponge
* Strong time management skills and the ability to meet deadlines
* Collaborative team player with a “can-do” approach
* Passionate about hospitality and delivering exceptional guest experiences
WHAT YOU’LL GET IN RETURN
We value our colleagues greatly and want everyone to feel rewarded.
Our great benefits include:
* Competitive Salary: A base salary of £29,000 with an on target KPI based bonus scheme.
* Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
* Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
* Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
* Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays.
* Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
* Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
* Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
* Volunteer Day: A paid day off annually to give back to your local community.
* Birthday Gift: Choose a special gift to celebrate your birthday.
* Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
* Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
* Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
* Meals Provided: Free meals for colleagues working operational shifts.
Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!
This role will be based at Clays support office in Moorgate.