Location: Uxbridge, UB11 1FE
First point of contact for Production Management and crew supporting services regarding site-related matters, maintenance, and facility needs.
Key Responsibilities
General admin:
* Manage and maintain the calendar for studio operations and production schedules.
* Track and maintain daily staff occupancy numbers on site.
* Ensure all studios and associated spaces (green rooms, makeup rooms, dressing rooms, tech rooms, shared workspaces) are clean, functional, and production ready.
* Coordinate and monitor PPM with vendor and manage reactive works to ensure minimal disruption.
* Ensure the proper operation and servicing of all critical building systems including HVAC, power, lighting, and plumbing.
* Responding to urgent maintenance requests and emergencies.
* Maintain high standards across all site services, including cleaning, security, and catering.
* Log maintenance and facilities-related issues via the Vendor Helpdesk and follow up to resolution.
* Track job logs to ensure completion.
* Oversee regular pest control and plant maintenance services.
* Communicate upcoming maintenance, disruptions, or events to relevant teams via internal channels.
* Support internal office changes, including layout adjustments and signage updates.
* Maintain accurate documentation of building assets, inspections, and supplier performance.
* Oversee and restock the stationery cupboard.
* Manage the Ojmar locker system, including programming fobs and assigning access.
* Coordinate access passes with Security Admin for both the Studios and the building.
* Ensure contractors and staff have proper floor access when required.
H&S Support:
* Ensure full compliance with health & safety legislation and on-site protocols.
* Keep all statutory documentation up to date (e.g. fire logbook, accident reports, inspection records).
* Deliver H&S inductions for new staff and contractors.
* Oversee RAMS submissions and confirm contractor compliance.
* Notify the H&S Advisor of external contractor works and ensure the correct Permit to Work (including Hot Works) is issued.
* Act as an Incident Controller and/or First Aider.
* Regularly inspect and restock First Aid kits.
* Check fire extinguishers are in place and in date.
* Keep the H&S notice board current, including evacuation plans, fire wardens, and first aiders list. Display the Employer's Liability Insurance certificate in accordance with legal requirements.
* Manage the COSHH cupboard-ensuring it is clearly labelled, locked, and up to date with SDS, with input from the technical production crew.
Parking Management
* Oversee on-site parking and ensure staff park in designated bays.
* Add frequent users in the ANPR system and allocate parking for visitors, talent, and contractors.
* Coordinate OB truck and delivery vehicle access.
* Monitor EV bays usage and queue management when needed.
* Liaise with production and security to facilitate parking during high-demand periods and events.
Catering Support
* Place callouts for coffee machine issues and follow up to resolution.
* Order tea, coffee, and general beverage stock for tea points.
* Ensure milk and dairy-free alternatives is in stock and within expiry dates across all fridges.
* Liaise with Foodles to manage Smart Fridge services, ensuring they meet production needs, flag and escalate technical or stock issues to the support team.
* Work with the team on vending machine stock management, refill machine if necessary.