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We are looking for a passionate, motivated, and highly collaborative Desktop Support Specialist to join the IT support team of a Creative Agency. In this position, you will play a pivotal role in the smooth day-to-day operation of their desktop infrastructure.
In this role, you will provide support for desktop-related issues for both on-site and remote users, handling a range of level 2 and level 3 support tickets. You will install, configure, and maintain desktop operating systems and applications, troubleshoot technical problems, and ensure that downtime is minimized. The role will primarily focus on office hardware such as end-user equipment and video conferencing kits, managing inventory, installations, upgrades, and repairs, including working with vendors or third parties where applicable.
This is an exciting opportunity to join a client that continues to grow and prides itself on delivering a customer-centric approach while solving problems for their clients.
The successful candidate will have:
* Previous experience in a similar Desktop Engineer / Technical Support role
* Strong background in supporting Windows, macOS, and Linux operating systems
* In-depth knowledge of desktop hardware, software applications, and peripherals
* Familiarity with desktop management tools (SCCM/MDT), scripting languages (PowerShell / Bash), network protocols, and virtual desktop infrastructure (VDI)
* Excellent communication and customer service skills
If you are interested in finding out more, please apply for the role with an up-to-date copy of your CV. If you have any questions you would like to discuss first, please call Adam at 07425 559 243.
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