Empower productivity. Support technology. Drive user experience. As an Associate Support Analyst in our End User Computing team, you’ll play a key role in supporting the tools and platforms our colleagues use every day. From laptops and mobile devices to collaboration software and cloud-based services, you’ll help ensure our end users have a seamless, secure, and productive experience. This is a hands-on role where your technical skills and customer focus will make a real impact. You’ll work closely with IT teams, vendors, and stakeholders to resolve issues, improve services, and support continuous improvement across our end-user computing environment.Why you'll love this role: This is a technical support role that offers variety, collaboration, and the opportunity to make a real difference in how our people experience technology. • User-Centric Support – Deliver reliable and efficient IT services to thousands of users across the business. • Technical Breadth – Work across hardware, software, and cloud-based collaboration tools. • Collaborative Working – Partner with IT teams, vendors, and support partners to resolve issues and enhance services. • Continuous Improvement – Help maintain service continuity and drive improvements in performance and user experience. • Learning & Development – Grow your technical skills in a fast-paced, supportive environment.What you'll bring: You’re a tech-savvy problem solver with a passion for helping others succeed. • Educated to degree level in computing or similar, or an equivalent combination of education, training (with vendor certification), and experience • Experience in IT support or technical analysis, ideally in an end-user computing environment • Familiarity with Windows OS, Microsoft 365, and endpoint management tools • Troubleshooting and customer service skills • Excellent communication and teamwork abilities • Ability to work independently and collaboratively • Technical knowledge in at least three of the following areas: • Microsoft 365, SharePoint, OneDrive & Exchange • Microsoft Endpoint Configuration Manager suite (ConfigMgr, CMG, Intune, Autopilot), Azure AD • Windows 10/11 build automation, image management, task sequences, driver integration • Active Directory management, GPO, LDAP, disaster recovery • Windows as a Service and patch management • DEP & MDM solutions • PowerShell, VBScript and scripting • Certificate management • Security tools (Symantec Endpoint Protection, Microsoft Defender) • Printing solutions Looking to take the next step in your IT career? Join us as an Associative Technical Analyst and help shape the future of end-user technology at Cadent. Cadent Gas Ltd