A leading IT services company in Aberdeen is seeking a skilled Service Desk Analyst L2. This role demands over 4 years of experience with advanced troubleshooting capabilities and a strong grasp of ITSM tools such as ServiceNow. The successful candidate will manage Service Desk activities, resolve technical issues effectively, and maintain high service quality. It's essential to possess ITIL certification and excellent communication skills for this full-time, mid-senior level position, in an onsite work environment.
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