Salary: £35,000 - 40,000 per year Requirements: We have experience in a technical support or service engineer role. We ideally hold an HNC or HND, or an equivalent qualification, in Engineering, IT, or Telecommunications. We have strong troubleshooting ability across VoIP, AV, or networking technologies. We are confident supporting customers via phone and email in a fast-paced environment. We are proactive, patient, and detail-oriented. We are able to work independently as a key member of a small technical team. Responsibilities: We manage the technical support helpdesk, handling phone and email queries from global customers. We provide engineering-level technical support, going beyond basic call handling. We diagnose and resolve issues across audio, video conferencing, and VoIP systems. We carry out system testing, configuration, and fault finding. We support live conferencing environments and real-time troubleshooting. We work closely with internal engineers and management to resolve complex issues. We deliver technical training to new suppliers and distribution partners. We maintain accurate records of issues, resolutions, and configurations. Technologies: Support More: We are a small, specialist team supporting global conferencing and communication solutions. This is a hands-on technical support role focused on troubleshooting, testing, and configuration rather than field installation, and we support customers and partners worldwide. last updated 20 week of 2026