As an Award Winning Managed Services IT Provider, we provide a range of value-added IT Services, and working with trusted hardware and cloud vendors, we are No Fuss IT.
The company may offer a full-time position at the end of the apprenticeship.
Responsibilities
* To provide 1st line technical support, answering support queries via phone, email and live chat.
* To maintain a high degree of customer service for all support queries and adhere to all service management principles.
* To take ownership of user problems and be proactive when dealing with user issues.
* To log all calls on the ticketing system.
* Respond to enquiries from clients and help them resolve any hardware or software problems.
* Maintain a log of all calls taken.
* Maintain a log of any software or hardware problems detected.
* Support users in the use of computer equipment by providing necessary training and advice.
* To allocate more complex calls to the relevant Support member if it cannot be resolved.
* To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff.
Working hours: Monday to Friday between 9am to 5pm.
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