Main duties of the job
* Deal with all general telephone enquiries, triage and sign‑post patients to appropriate services.
* Take prescription requests over the telephone and prepare electronic repeat prescription requests for electronic signing.
* Relay results to patients once actioned by GP.
* Implement appropriate referral proformas to third‑party health care providers.
* Handle home visit requests.
* Respond to general enquiries and complaints.
* Register new patients and temporary residents.
* Direct patients and visitors to the appropriate health care professional.
* Check in patients' arrival for appointments on the EMIS Web Clinical System.
* Hand out prescriptions and fit notes.
* Ensure outstanding queries are handed over to the next shift as necessary.
* File empty Lloyd‑George envelopes and new patient records received from Health Authority, ensuring records are filed correctly in alphabetical order.
* Deal with requests for repeat prescriptions; prepare prescription for electronic prescribing.
* Raise prescriptions as per practice protocols.
* Input and extract information from practice computer system ensuring accuracy.
Job responsibilities
* Main reception – face‑to‑face duties: dealing with all general related enquiries, new patient registrations and temporary resident registrations; ensuring visitors sign in.
* Meet & greet and welcoming all patients and visitors, sign‑posting to correct health care professionals.
* Arrange interpreting services appropriately.
* Maintain clean and tidy waiting areas; report risks and stock practice leaflets.
* Telephone duties: handle all telephone enquiries including prescription requests, test results, home visits, new patient registrations.
* Prepare electronic repeat prescription requests and sign‑post non‑repeat prescription tasks.
* Summarise records – accurate data entry when new patients register.
* GP2GP new patient registrations – ensure records received through EMIS Web Tasks Flow Manager.
* Deduction requests – prepare digital record requests, print deduction labels, return records to PCSE.
* Prepare copy records for patient from third‑party provider (subject to access).
* Scanning – scan reports and hospital letters, file accurately.
* Workflow optimisation – monitor letters from third‑party providers, code entries, sign‑post as needed.
* Maintain confidentiality – adhere to confidentiality code.
* Engage with PPG – promote support materials, keep notice board.
* Note: roles may change based on practice needs.
Qualifications
* Good sound education – GCSE level required.
* Full training will be provided.
Experience
* Experience not essential – full training will be provided.
* Working in primary care or a GP practice desirable but not essential.
Benefits
Excellent pension incentives, full-time or part-time posts with no weekend or bank holiday working, and career progression opportunities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS check.
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