Overview
Regional Support Engineer - Birmingham role at Denholm Associates
Responsibilities
* You will be the main point of contact for any IT related queries in any of our Midlands offices
* Maintain and troubleshoot network systems, servers, and storage solutions
* Ensure the availability and reliability of IT services, including LAN/WAN, VPNs, firewalls, and cloud-based systems.
* Provide technical support to employees within the region, both onsite and remotely
* Respond to and resolve hardware, software, and connectivity issues in a timely manner
* Implement and support IT projects, such as system rollouts, upgrades, and migrations
* Collaborate with national IT team to deploy new technologies and standards
* Ensure regional compliance with company IT policies, procedures, and security protocols.
* Track and manage IT assets, ensuring optimal utilization and lifecycle management.
* Provide regular reports on regional IT performance, incidents, and projects to senior management.
* Coordinate with vendors and service providers for hardware/software procurement, maintenance, and upgrades.
Skills, Knowledge and Expertise
* Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
* 3-5 years of experience in IT Support, infrastructure management, or a similar role
* Proven experience managing regional or multi-site IT operations
* Solid understanding of Office 365 and Windows operating systems, as well as cloud platforms (e.g., Azure).
* Familiarity with cybersecurity tools and best practices.
* Strong knowledge of Cisco Meraki and networking technologies (e.g., TCP/IP, DNS, DHCP, VLAN)
Benefits
* 25 days annual leave (increases with length of service) plus normal statutory bank holidays
* Hybrid and flexible work options
* Buy and sell annual leave
* Life assurance
* Private medical
* Cycle to work scheme
* Greener car scheme
* Regular development reviews and training
* Group staff pension scheme
* Discounted shopping platform
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Accounting
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Birmingham, England, United Kingdom 2 weeks ago
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