Life on the team
Were looking for a proactive and data-driven Workplace Analytics Manager to deliver exceptional end-user experience across our customers environments. Youll turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity.
In this role, youll lead a team of Proactive Engineers, manage service delivery, and act as the primary customer interface driving automation, continuous improvement, and measurable service outcomes.
What you'll do
1. Lead and deliver the Digital Experience Management (DEM) service for one or more key customers.
2. Use analytics to identify opportunities for automation, remote actions, and process improvements.
3. Drive a fix-forward culture focused on user experience, not just SLAs.
4. Oversee service delivery, governance, reporting, and customer reviews.
5. Monitor performance dashboards and use insights to recommend improvements.
6. Ensure contractual compliance, risk mitigation, and security adherence.
7. Collaborate with internal teams ...