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Proactively manage the sales administration processes related to the aggregate and asphalt commercial functions, with a strong focus on delivering an excellent customer experience and maintaining our service levels.
Key Responsibilities
* Provide an excellent, seamless customer experience and take ownership of all presented situations.
* Accurately process all administrative tasks within deadlines, including invoice disputes, miscellaneous service charges, sundry invoices, reducing un-invoiced items through PDI processing, root cause analysis, sales reporting, manual documents, NCR/complaint system, and other admin processes as required.
* Liaise with external commercial and operational teams.
* Prevent and resolve invoice queries, including root cause analysis.
* Acquire and apply market, product, and customer knowledge to the daily operation of the customer service centre.
* Handle customer written and verbal enquiries promptly.
* Coordinate with orders, distribution, operational, and UKBSC staff to ensure efficient completion of administrative tasks within timeframes.
* Produce relevant reports timely for internal and external commercial teams, including management.
* Ensure accurate application of current prices to disputed quotes after resolution.
* Develop knowledge of all team roles and provide cover when needed.
* Enhance product and process knowledge for all Heidelberg products.
* Develop good geographical knowledge of Heidelberg operational sites.
* Collaborate with area teams and relevant departments to maintain high customer service levels, including cross-area work when necessary.
* Maintain excellent relationships with designated customer bases.
* Adhere to policies including IMS, HR, Heidelberg Code of Conduct, and the Competition Act.
Education and Qualifications
* Good educational background, including English and Maths (GCSEs).
* Working knowledge of standard Microsoft Office packages.
What We Offer
* Location: Syston - Leicestershire
* Working Hours: Monday to Friday
* Experience: SAP knowledge required
Additional benefits include:
* Employer of choice awards and memberships
* Bonus incentives, pension schemes, life assurance
* Work-life balance initiatives: holidays, flexible working, sabbaticals
* Family-friendly policies: maternity, paternity, parental leave, etc.
* Social and community involvement programs
* Wellbeing initiatives: Employee Assistance Programme, mental health support, discounts, and more
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