Job Summary
We are seeking an experienced, motivated and people focused professional looking to take the next step in your primary care career. We are a busy, forward thinking GP practice in Wigan seeking a Reception Manager to help lead and support our patient-facing team.
This is a fantastic opportunity for someone with strong operational skills, excellent communication abilities, and a passion for delivering outstanding patient service in a fast‑paced environment.
About Us
Pemberton Surgery is a warm, patient focused practice with a supportive, close knit team. We pride ourselves on delivering high quality care while maintaining a friendly, collaborative atmosphere where everyone feels valued.
Our multidisciplinary team includes GP partners, salaried GPs, practice nurses, HCAs, clinical pharmacists and technician, additional roles – mental health practitioners, FCPs, CLWs CYPT, and an experienced admin and management team who work together to provide safe, efficient, and compassionate care. We welcome new ideas, encourage open communication, and support each other through the daily challenges of primary care.
Working with us means joining a forward thinking practice that embraces innovation, invests in staff wellbeing, and promotes continuous learning. We offer flexible working where possible, protected time for development, regular team meetings, and strong administrative support to help reduce pressure on clinical staff.
As a recognised training practice for both GP and nurse trainees, we are committed to developing the next generation of clinicians. Learning, teaching, and continuous improvement are central to how we work.
If you’re looking for a practice that combines professionalism with genuine team spirit and a place where you can make a real difference you’ll feel right at home with us.
Details
Date posted: 06 March 2026
Salary: Depending on experience up to £30,162 per annum for the right candidate
Contract: Permanent
Working pattern: Part‑time
Reference number: A0796‑26‑0000
Job location: Sherwood Drive, Wigan, Lancashire, WN5 9QX
Job Description
The following are the core responsibilities of the Reception Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
* Oversee the administration and support operations of the practice, ensuring staff achieve their primary responsibilities.
* Line‑manage all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
* Assist the operations manager to support, and maintain clinical rotas for all types of appointments.
* Complete staff appraisals as required.
* Identify and deliver team training where required.
* Review and update all administrative and reception policies and procedures as required.
* Develop, implement and embed efficient office processes and procedures to adhere to extant legislation.
* Manage requests from external organisations such as the local police, solicitors, DVLA and other agencies.
* Coordinate the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences. From time to time the post holder may need to cover reception and day‑to‑day admin duties.
* Provide initial guidance and advice to patients who wish to verbally complain, and ensure that the administration team is fully conversant with the complaints procedure.
* Be instrumental in ensuring that both Enhanced Service and QOF achievements have been maximised.
* Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children.
* Support in the delivery of enhanced services and other service requirements.
* Undertake all mandatory training and induction programmes.
* Contribute to and embrace the spectrum of clinical governance.
* Maintain a clean, tidy, effective working area at all times.
* Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
In addition to the primary responsibilities, the Reception Manager has the following wider responsibilities:
* Deputise for the operations manager in their absence.
* Support in maintaining the practice website and social media accounts.
* Champion continuous improvement, encouraging staff to participate and make suggestions for improvement initiatives.
* Participate in any audits as directed.
* Attend and participate in practice management meetings.
* Attend any external meetings pertinent to the role.
Person Specification
Essential Experience
* Experience of working in General Practice.
* Experience of administrative duties.
* Experience of leading/managing a team.
* Experience of successfully implementing projects or assisting with developing and implementing projects.
Desirable Experience
* Experience of providing appraisal writing and staff development.
* Experience of health and safety requirements and needs within a small business.
Knowledge and skills – Essential
* Excellent communication skills (written and oral).
* Competent in the use of MS Office and Outlook.
* Ability to use own initiative, discretion, and sensitivity.
* Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
* Ability to work as a team member and autonomously.
* Effective time management (planning and organising).
* Good organisational skills.
* Punctual and committed to supporting the team effort.
* High levels of integrity and loyalty.
* Ability to network and build relationships.
* Flexible, cooperative and motivated.
* Confident, assertive and resilient.
* Ability to use initiative and judgement.
* Ability to motivate teams, enhance morale and maintain a positive working environment.
* Understanding of safeguarding adults and children.
* Demonstrate personal accountability, emotional resilience and the ability to work well under pressure.
* Ability to work to key policies and procedures.
Knowledge and skills – Desirable
* Ability to drive and deliver change effectively.
* Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
* Strategic thinker with a solutions‑focused approach.
* Ability to effectively utilise resources.
* Proven problem‑solving and analytical skills.
Qualifications – Essential
* A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English.
Qualifications – Desirable
* AMSPAR qualification (L3 in Medical Administration).
* NVQ Level 2 in Health and Social Care.
* Leadership and/or management qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details
Employer name: Pemberton Surgery
Address: Sherwood Drive, Wigan, Lancashire, WN5 9QX
Employer's website: https://www.pembertonsurgery.co.uk/
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