Role: Guest Experience Porter at The Imperial - New Opening Hotel
Location: Bloomsbury, London
About Us:
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.
This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We’re looking for a warm, proactive and guest‑obsessed Guest Experience Porter to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.
What You’ll Be Doing:
* Welcome guests with genuine warmth and assist with luggage on arrival and departure
* Escort guests to their rooms and give a quick, confident introduction to hotel facilities
* Offer helpful local knowledge — from transport options to neighbourhood highlights
* Respond swiftly to guest requests, ensuring every interaction feels personal and polished
* Keep the lobby, driveway and entrance immaculate, organised and guest‑ready
* Manage luggage storage safely, accurately and with care
* Assist with taxis, ride‑share services, transport arrangements and group movements
* Coordinate with Reception, Concierge and Housekeeping for seamless service flow
* Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner
* Support busy periods with professionalism and clear communication
* Uphold all health, safety and security procedures
* Contribute positively to team briefings and continuous improvement
Who You Are:
* Experienced in guest‑facing or hospitality roles with strong communication skills
* Warm, confident and naturally guest‑focused
* Comfortable handling luggage safely and professionally
* A calm organiser with great attention to detail
* Able to communicate clearly in English to CEFR B2 level
* Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties
What’s In It for You:
* 28 days holiday, rising to 33 with length of service (including bank holidays)
* Access to ILH Training Academy programmes, apprenticeships and supported study
* Holiday Purchase Scheme
* Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
* Interest‑free Season Ticket Loan
* Workplace Pension
* Team Member flat rate and 50% friends and family hotel discount
* 50% discount across ILH F&B outlets
* Discounted drinks at Blooms Café
* Employee‑funded Health Cash Plan
* Local Bloomsbury discounts
* Early Pay access
* Shopping discounts with selected retailers
* Salary sacrifice schemes including nursery care, cycle to work, and technology
* Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
Ready to Shape Memorable Arrivals and Departures?
If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you!