Parking Dept and Complaints Officer Location: 160 Tooley Street, Southwark, SE1 2QH Start Date: ASAP Contract Duration: 3 months Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £ 19.94 per hour Job Ref: OR15481 Job Responsibilities Deliver timely and effective services for the Parking and Network Management team and the council. Produce high-quality work consistently. Evaluate evidence in cases of complaints, member inquiries, or appeals against Penalty Charge Notices (PCN) at the warrant stage. Reconcile and monitor parking income and performance of Enforcement Agents. Respond to Statements of Truth (SOT) and N244 forms. Coordinate with TEC, local county court, Enforcement agencies, and handle Breathing Space and DRO. Manage correspondence and stage 1 complaints at the Warrant of Control (WoC) stage. Person Specifications Must Have At least 1 year of parking services back office experience. Knowledge of parking legislation, including CPR 75. Nice to Have Experience in handling complaints. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed