Overview
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people across Bedfordshire and the surrounding areas, on two busy hospital sites in Bedford and Luton. Both sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. We are a friendly, high performing Trust committed to the health and wellbeing of staff, with access to high quality training and development to support career growth. The Trust is committed to delivering the best patient care using the best clinical knowledge and technology available.
We are currently seeking a dedicated and proactive Ward Clerk to join our team. This role is vital to the efficient running of the ward and involves a range of clerical duties. The successful candidate will be expected to work independently, using their initiative to manage enquiries and support day-to-day operations. Excellent communication skills are essential, as the post holder will interact with patients, relatives and medical colleagues at all levels. A commitment to maintaining a high standard of service and professionalism is key to meeting the needs of our patients.
If you are organised, compassionate, and thrive in a fast-paced healthcare environment, we would love to hear from you. The post-holder will play a key role in ensuring the smooth day-to-day running of the ward and will support ward staff in dealing with enquiries. You will also be involved in training new members of staff.
Responsibilities
* To update IT systems to include admissions, discharges, and updating patient details (correct address, GP details, next of kin).
* To ensure that the patient is admitted under the correct Consultant.
* To file admission packs for new patients in accordance with admission pack filing notes.
* To ensure trolleys are ready for ward rounds, and that continuation sheets and labels are available for all in-patients.
* To make or request follow-up appointments for discharged patients.
* To file discharge episodes in accordance with discharge filing notes.
* In the case of deceased patients, ensure correct paperwork is printed for the Bereavement Office and contact GP.
* To continually monitor IT systems throughout the working day for changes in patient status.
* To support Ward staff in dealing with telephone enquiries.
* To sort and distribute mail, re-addressing discharged patients’ mail.
* Report faults or required work and faulty equipment to the facilities help desk and clinical engineering.
* Order non-stock equipment and stationery, keeping minimal stock as next day delivery is available.
Qualifications and requirements
* Strong communication skills, with the ability to interact with patients, relatives and medical colleagues at all levels.
* Ability to work independently, using initiative to manage enquiries and support the team.
* A commitment to delivering a high standard of service.
* Organisation, compassion and the ability to thrive in a busy healthcare environment.
* Willingness to assist with training of new staff.
Additional information
* Travel between hospital sites may be required.
* All new staff will be subject to a probationary period covering the first six months in post.
* We are an equal opportunities employer and value diversity.
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