Overview
The Body Shop is recruiting for the Store Manager role. The position leads the store and team to deliver retail excellence, strong sales results and engaging customer experience in line with The Body Shop brand and ethical, cruelty-free beauty standards.
Your role in a nutshell
To be an inspirational leader with enthusiasm for our brand and belief in the way we do business. With beauty retail expertise that is second to none, you will drive the store and the team to deliver retail excellence, strong sales results and engaging customer experience.
Responsibilities
Customer Experience - Shape a customer-focused store experience by leading the team to drive customer engagement and bring the brand to life. Ensure development of consumer loyalty to help build The Body Shop brand.
Delivery - Manage and meet sales and performance targets with strong planning and organising skills. Possess exceptional stock management abilities and the capacity to monitor and manage change. Use available data to make sound commercial and business decisions to drive sales and people. Possess full knowledge of the beauty market, competitors, and a passion for The Body Shop products.
Teamwork and People Management - Lead and work as part of a team, respond quickly to problems, communicate effectively, and model flexible, responsible leadership. Attract and retain talent who reflect the brand. Identify high potential and develop team members to a high standard.
What We Look For
* Experience in beauty retail and people leadership
* Able to control and meet sales and performance targets with strong planning and organising skills
* Experience of using data to make sound commercial and business decisions
* Ability to work collaboratively within a feedback culture
* Team coaching and development
* Outstanding communication and operational skills
* Leadership skills to achieve personal and business success
* Good IT skills
* Flexibility to work across Sunday to Saturday
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Retail
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