Job Description Are you a commercially driven leader with a passion for delivering exceptional customer experiences? This is a rare opportunity to take ownership of a high-performing contact centre operation, leading sales, customer service, and care coordination teams of around 25 people. You’ll be at the forefront of driving sales growth, improving conversion rates, and ensuring every customer journey is seamless from the first enquiry through to travel. We’re looking for someone who thrives in a fast-paced, scale-up environment and can inspire, coach, and develop managers and frontline teams to deliver their very best. With responsibility for sales targets, customer satisfaction, and operational excellence, you’ll have the chance to make a tangible impact—improving performance, shaping processes, and building a high-performance culture. This hybrid role (three days a week in Birmingham) comes with a competitive salary, performance bonus, generous holiday allowance, and the unique chance to contribute to a mission that changes lives. If you’re data-driven, people-focused, and motivated by results, this is your opportunity to lead with purpose while driving business growth.