As an Assistant Restaurant Manager at Storyhouse, you will support the Restaurant Manager in leading the day-to-day operations of our food and beverage services. This includes overseeing the bar, restaurant, and events, while ensuring exceptional customer service and a high standard of delivery across all areas.
You will play a key role in supervising and motivating the front-of-house team, supporting their development, and ensuring a smooth and efficient service. You will also be responsible for helping to manage rotas, stock control, and maintaining compliance with health and safety and food hygiene regulations.
While your primary base will be The Kitchen, youll collaborate with other departments, providing support for ticketing, library enquiries, and customer service when needed.
You will be required to carry out all restaurant & bars duties including, but not limited to:
Oversee the setup and ongoing maintenance of all restaurant service areas, ensuring they are consistently prepared for service.
Manage table bookings using the restaurant management system, ensuring accurate information is shared with the kitchen team.
Lead front-of-house operations by ensuring guests receive a warm welcome and professional, efficient service aligned with organisational standards and legal requirements.
Support rota planning, shift scheduling, and ensure appropriate staffing levels are maintained to meet operational needs.
Monitor and uphold compliance with food hygiene standards, health and safety regulations, and licensing laws.
Assist with the induction and training of new team members, while providing regular feedback to maintain high service standards.
Maintain a strong awareness of commercial events within the venue to ensure operational readiness and team awareness.
Maintain a thorough knowledge of all menu items and beverages, including the ability to provide guidance on dietary requirements.
Coordinate and manage pre-ordered interval drinks, ensuring efficient and timely delivery.
Champion consistently high levels of customer service, regularly assessing dining areas to identify and implement improvements.
Stay up to date with current and upcoming events, enabling you to offer accurate information on seating, ticket pricing, and venue policies.
Act in accordance with Storyhouses policies and procedures, and undertake any training as required by Storyhouse.
Carry out any other duties as may be required as part of the Restaurant Supervisors role.
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