Responsibilities
* Conduct robust interviews with individuals by phone or in person, gather, review and closely scrutinise detailed evidence, taking corrective action when errors are found.
* Ensure compliance, adhering to DWP policies, CFCD operational procedures, and maintaining quality standards.
* Collaborate with teams and external partners—promoting fraud awareness within DWP and engaging effectively with business partners.
* Manage cases effectively, gathering and verifying information to support accurate benefit reassessments and overpayment calculations.
* Handle sensitive information, maintaining accurate records, redacting sensitive material, and liaising with other departments.
* Prioritise your workload, navigating shifting priorities efficiently in a fast-paced environment.
Person specification
Key criteria
We’re looking for individuals who:
* Have strong communication and leadership skills, engaging effectively with colleagues and external partners.
* Possess excellent organisational and decision-making abilities to manage complex tasks.
* Are confident in presenting information professionally to diverse audiences.
* Pay attention to small and subtle detail and are able to identify discrepancies or inconsistencies across very detailed types of evidence e.g. identify documents that are potentially not original or official.
* Work well both independently and within a team to achieve shared goals. Can handle sensitive situations, including interactions with challenging or vulnerable individuals.
* Demonstrate energy, positivity, and adaptability in delivering outcomes and driving change.
* Are willing to travel, if required, based on business needs.
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