Consultant (Research) Hybrid - 2 consecutive days a week in the London (SE1 1UN) office Full Time, Permanent Competitive salay At impact, we strive to deliver world-class customer insights and service design in both the public and private sectors. Our goal is to help organisations place people at the heart of their decision-making, enhancing customer experience and transforming business operations. We are seeking a Junior Consultant to join our Experience Design team. In this role, you will report to a Senior Consultant and work on a variety of research, UX, and service design projects across both the private and public sectors. We are looking for someone with a diverse set of research and design skills who can conduct discovery research, support co-design workshops, assist with user testing and pilots, and is passionate about delivering human-centred services. Main duties Support project work across a range of clients. Carry out research activities, including attending kick-off meetings, recruiting participants, preparing discussion guides, writing surveys, and supporting the moderation of research sessions. You may also be required to moderate sessions when appropriate. Collaborate with others to analyse and synthesise research data. Effectively communicate research insights to stakeholders in a clear and actionable format. Contribute to wider team activities, such as supporting or leading internal workshops and participating in various initiatives. Write opinion pieces to share insights and thought leadership within the industry Essential skills and experience Minimum qualifications: A Bachelor’s Degree in social sciences, human-computer interaction, or related field, OR a degree in another field with extensive research experience. At least two years of experience working as a researcher, UX researcher, or service designer in the public or private sector. A strong understanding of research methodologies, both qualitative and quantitative, UX and service design skills. Proven experience in conducting or supporting primary research in either the public or private sector. Demonstrated ability to lead or support qualitative and quantitative data analysis. Evidence of critical thinking and the capability to generate innovative ideas and solutions for clients. Excellent communication skills, particularly in writing and presentation. Strong organisational and time management skills to effectively handle multiple projects simultaneously. Desirable skills and experience Experience working on projects for large-scale tech companies such as Amazon, Meta, Apple, Facebook, or Google. Familiarity with accessibility design principles. Experience applying the double diamond methodology or the Government Digital Services (GDS) framework. Experience in designing and facilitating co-design workshops. Knowledge or experience in quantitative data analysis, including regression modelling. Graphic design capabilities. Experience working in cross-functional or product teams. About you You are curious and passionate about research and design, thriving on discovering what makes people tick. You are diligent and disciplined, and you don't mind tackling ambiguous and challenging research and design problems. You are a self-starter who can manage time, cost, and quality with minimal support. You are trusted to make good decisions but also understand when to ask for help. You are proactive and adaptable, with a mature, resilient, and positive mindset. You are solution-driven and enjoy solving problems by identifying ideas and actions for continuous improvement. Our recruitment process Virtual call with a member of the team (30 mins) In-person capability interview including a task, and a range of competency-based questions (up to 90 mins) Structure of the impact team Head of experience Principal consultant Senior consultant Mid-consultant Junior Consultant Why impact? Meaningful and vital work: We are part of Serco which enables us to apply our skills to make a real difference in people’s lives. We deliver sustainable improvements through innovative user-centred design, delivering efficiencies and savings for our customers. A world of opportunity: In addition to our thriving private and public sector client base, you’ll have the opportunity to create real change across all our sectors. Great people: Our highly skilled team are committed to delivering great outcomes, we’re a diverse & close-knit, hailing from a range of professional backgrounds, cultures & continents Life at impact: You will have the opportunity to work on a range of different projects that will sharpen your research and analytical skills. Life can be fast paced, and it is likely that you could be working on multiple projects at once, but it is highly rewarding, and you will be exposed to a range of people with expertise you can learn and develop from. What we offer: A competitive salary, pension (matched up to 6%), life insurance; 25 days leave & bank holidays. A fantastic culture and supportive team with regular team building activities; volunteer leave; and continuous training & development A range of benefits to support the health and wellbeing of you (and your family) such as Employee Assistance Programme, Thrive App, Simply Health Plans, Cycle to Work Scheme Annual Leave Purchase Scheme and more Access to a huge range of discounts and exclusive deals The chance to make a positive difference in a company passionate about diversity and inclusion We are a dedicated team of user experience researchers, UX designers, service designers, and transformation experts. In addition, our state of the art, research studios near London Bridge provide a contemporary environment which is not only fantastic for our clients but also offers a brilliant team working space. Apply today for a chance to join our team. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. Apply Please click on the apply button to be taken to our careers website Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.