Be the voice of a trusted UK specialist where exceptional customer service truly matters.
Pertemps are currently working with a well-established and respected provider of fire detection and electronic security solutions across the UK. Due to continued growth, they are seeking a professional Call Handler / Administrator to join their team in Knaresborough on a temp-to-perm basis.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys delivering high-quality customer service, and wants long-term career stability within a growing business.
Role Overview:
Position: Call Handler / Admin & Customer Service
Location: Knaresborough
Working Hours:
* Monday to Friday
* 08:30am – 17:00pm
* Early finish Friday at 4:30pm
Hourly Rate: £13.50 per hour
Contract: Temp to Perm (after 15 weeks)
No weekend working
As a Call Handler with a strong customer service focus, you will act as the first point of contact for customers, engineers, and internal teams. You will play a vital role in ensuring all enquiries are handled professionally, accurately, and efficiently while providing consistent, high-quality customer service at all times.
This role combines inbound call handling with administrative coordination, making it ideal for candidates with strong communication, organisation, and multitasking skills.
Key Responsibilities:Customer Service & Call Handling
* Deliver excellent customer service by handling inbound calls, emails, and online enquiries
* Accurately log customer requests, issues, and service calls into CRM or job management systems
* Provide clear, professional information regarding services, appointments, and procedures
* Prioritise urgent and emergency calls, escalating where necessary
* Follow up with customers to ensure resolutions and satisfaction
* Maintain a consistently high customer service standard across all interactions
Administrative & Operational Support:
* Update and maintain customer records with attention to detail
* Prepare and distribute service documentation, quotations, and acknowledgements
* Support engineer scheduling and service coordination
* Assist with purchase orders, invoicing, and basic billing queries
* Maintain organised electronic and paper filing systems
* Draft internal and external correspondence as required
Team Collaboration:
* Liaise with engineers, operations, and sales teams to support effective service delivery
* Communicate job updates clearly between field teams and customers
* Assist with information gathering for compliance and reporting requirements
🧠 Skills & Experience Required
* Proven experience in customer service, call handling, or office administration
* Confident and professional telephone manner
* Excellent verbal and written communication skills
* Strong organisational and time-management abilities
* Ability to manage multiple priorities calmly and efficiently
* Competent with Microsoft Office (Outlook, Word, Excel)
* Ability to learn CRM and service scheduling systems quickly
⭐ Desirable Experience
* Previous experience as a Call Handler or Customer Service Administrator
* Experience using CRM or job management systems
* Knowledge of the fire and security industry (beneficial but not essential)
👤 Personal Attributes
* Friendly, reliable, and proactive
* Strong problem-solving skills with high attention to detail
* Team player who can also work independently
* Able to handle confidential and sensitive information professionally
* Passionate about delivering outstanding customer service
Pertemps - Leeds Branch