Do you have exceptional customer service skills? Jackson Hogg are delighted to be working in partnership with this progressive technology solutions client in their search for a Customer Service Coordinator. Working as part of a busy support services team, you will be responsible for providing administrative and after sales customer service support for my clients' customers world wide.
Providing a high level of customer service and sales aftercare support, responding to emails and telephone calls, dealing with customer complaints, and resolving technical queries.
Preparing and issuing daily service quotes
Checking and accepting purchase orders for service work, including liaising with the legal team on negotiation of terms and conditions where required
Inputting of invoice requests onto calibration database for processing, resolving rejected invoices and dealing with invoice queries
Coordinating the rental service, providing quotations, processing orders for shipment to customers within agreed deadlines, monitoring rental stock levels and monthly follow and invoicing
Carrying out due diligence and screening on customers to ensure compliance with export control sanctions and company policy and procedures. Liaising with legal and group export control teams to facilitate screening of customers in high-risk jurisdictions.
Reviewing and updating of customer service procedures to reflect current working practices
Sale and management of software licences and providing support to software users
Set up and management of service contracts.
Solid customer service or sales administration experience