Salesforce Administrator - Service Cloud
Location: London: (Hybrid: 2 days office-based, 3 days remote)
Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered)
Our Client is seeking a Salesforce Administrator - MUST have strong expertise in Service Cloud.
Experience Cloud preferred and Marketing cloud (highly advantageous).
Key Responsibilities:
* Support Service desk team for any Level 3 issues
* Manage Salesforce configuration: objects, fields, page layouts, record types, workflows, flows, and approvals
* Administer users, roles, profiles, and security settings
* Create reports and dashboards
* Maintain data quality through cleansing and deduplication
* Environment refresh activities
* Collaborate on integrations and AppExchange implementations (if any)
* Stay updated with Salesforce releases and recommend improvements
* Support deployments
Requirements:
* 5+ years of hands-on Salesforce admin experience (Service Cloud (MUST)
* Experience Cloud preferred, Marketing cloud (nice to have)
* Salesforce Administrator Certification (Advanced Admin a plus)
* Strong skills with automation tools (Flows, etc)
* Experience with data migration tools (Data Loader, etc.)
* Excellent communication and stakeholder management skills
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