Chief Commercial Officer / Commercial Director (SaaS), Shrewsbury
Location: Shrewsbury, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 06.06.2025
Expiry Date: 21.07.2025
Job Description:
Contract & Hiring Info:
* Chief Commercial Officer / Commercial Director (SaaS)
* Hybrid Working (London/Remote - Flexible)
* Initial contract: 6 months (with possibility to extend to 12 months)
* Interview Process: Two-stage process with senior leadership and product stakeholders
* Start Date: ASAP
Business Context:
* This role is with a global property management platform acquired last year by a fast-growing SaaS organization.
* The company is experiencing scale-up challenges, including immature commercial structures and operational issues.
* There is an opportunity to reshape the business and bring in senior commercial leadership following the departure of the current CEO.
Strategic Goals:
* Transition from a founder-led scale-up to a mature, scalable SaaS business
* Implement operational controls across customer excellence, sales, and account management
* Build an end-to-end commercial model supporting delivery and growth
* Focus on stabilizing the UK market first, then exploring international expansion into France and the US
Purpose:
To own and deliver the commercial strategy across all customer-facing functions, professionalize operations, and support the transition to a scale-ready organization.
Responsibilities:
* Develop and execute commercial strategies for sales, account management, and customer success
* Manage client delivery, operations, and team accountability
* Oversee compliance, billing, and service delivery performance
* Collaborate with product leadership to incorporate market needs and operational insights
* Establish performance tracking, forecasting, and reporting frameworks
* Operate as the day-to-day commercial lead, supporting the founders transition to a product-focused role
* Support long-term international expansion plans, focusing initially on stabilizing the UK business
Experience:
* Extensive experience in SaaS commercial leadership roles, preferably in growth or scale-up environments
* Proven track record in leading customer-facing teams in founder-led businesses
* Comfortable working in ambiguous, high-growth, non-corporate settings
* Ability to implement structure and processes across sales, customer success, and operations
* Strong stakeholder management skills, including working with founder personalities
* Ability to quickly adapt and gain traction in fast-moving organizations
* Based in the UK, with immediate focus on the UK market
Team Structure:
* Direct reports include:
* Head of Sales
* Head of Accounts
* Customer Excellence leads
* Reporting line is to the product-focused founder
* Works closely with internal leadership on organizational and delivery strategies
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