Senior customer experience manager - up to £50,000

Senior Customer Experience Manager - Up to £50,000

Are you a commercially minded hospitality leader with a passion for delivering exceptional customer experiences in high-volume venue environments?

We are seeking a Senior Customer Experience Manager to join one of the UK's most exciting entertainment and live experience venue. This is a unique opportunity to shape the customer journey, drive commercial performance, and lead a talented team within a dynamic, fast-paced operation. Reporting into the senior leadership team, you will play a key role in both the strategic and operational success of the venue. You'll be responsible for maximising revenue across all food and beverage outlets, increasing spend per head, and ensuring every visitor enjoys an outstanding experience from arrival to departure.

This is a hands-on leadership role that combines commercial strategy with operational excellence. As part of the management team, you will also undertake Duty Manager shifts, meaning flexibility to work some evenings and weekends is essential.

What You'll Be Doing:

• Leading and inspiring venue teams to deliver exceptional customer experiences and commercial results.
• Driving revenue growth across all hospitality and retail outlets.
• Developing strategies to increase spend per head and improve overall customer engagement.
• Taking ownership of key commercial metrics ...