Technical Consultant/Digital Transformation Consultant/Technical Architect
MUST BE BASED IN THE NORTH WEST WITH CLEAN DRIVERS LICENSE & ACCESS TO A VEHICLE.
Reporting into our Head of Professional Services, we are looking for an experienced Technical Architect/Consultant to join our Professional Services team at Chess.
“a great place to work, a great place to be a customer”
We are seeking a skilled and versatile Technical Architect to deliver comprehensive ICT solutions, with a strong focus on Microsoft 365 and Azure Public Cloud platforms while also maintaining support for on-premises infrastructure and Networking. This role involves working with a diverse client base and leading end-to-end digital transformation initiatives. Responsibilities include pre-sales consultation, solution design and scoping, system audits, implementation, documentation, and providing escalation-level support.
Responsibilities, but not restricted to:
Work closely with sales teams to translate key customer business objectives into flexible and functional ICT solutions.
Produce high-level and detailed proposal documents to present to customers at both executive and technical levels.
Attend meetings in conjunction with account managers at customer sites.
Collaborate on service improvement and technical project design work streams that involve documentation, diagrams, logistical planning and customer & vendor discussions.
Perform remote/on-site installations, site audits and produce system deployment documentation.
Provide general support escalation duties to customers as part of Chess managed support.
Undertake and achieve accreditations in line with Chess ICT’s preferred partners & suppliers and undergo additional training around the Chess product portfolio.
Assist colleagues in other areas and technologies in line with the Chess product portfolio, and in accordance with your skills and experience.
Willingness to work outside of standard hours when necessary, including to meet customer needs, provide assisted support, or cover for absences.
The Candidate:
Essential:
Proven experience in networking technologies including design, deployment and configuration of WAN/LAN, W-Fi technologies, including routers firewalls and switches.
Experience with traditional on-premises infrastructure, including servers, storage systems, and backup technologies.
Comprehensive cloud systems architecture knowledge covering Infrastructure-as-a-Service, Platform-as-a-Service, and relevant components in Microsoft Azure & Office 365.
Proven experience in Mobile Device Management (MDM) deployments, with a strong emphasis on Microsoft Intune and Autopilot configuration.
Experience in migrating customer workloads from on-premises to public cloud.
Technical systems design based on capacity planning & aligned to business objectives.
High degree of documentation & diagram skills.
Expert understanding of the Microsoft technology stack, on premise & cloud.
Experience in performing Office 365 migrations including Exchange Online & SharePoint.
Awareness of the latest collaboration & communication platforms (Microsoft Teams Voice).
5 or more years working in a senior IT role (3rd line support, project engineer, Technical Lead).
Technical infrastructure skills across all major Microsoft Server technologies including virtualisation technologies.
Implemented & managed Microsoft IAM solutions (Active Directory, ADFS, Entra ID, Intune, etc.)
Experience in securing Microsoft Cloud tenancies.
Managing and deploying Endpoint products at a corporate or enterprise level.
Microsoft Associate or expert-level certifications
Cisco CCNA certification or above
High level of literacy, both written & verbal.
Effective communicator and a well-articulated speaker.
Organisational skills, including project management essentials.
Ability to work well independently & as part of a larger team.
Clean UK Driver’s license & access to a vehicle.
Desirable:
Identity Access Management experience.
Sound knowledge of the ITIL framework (or ITIL qualification)
Experience in Cisco Meraki infrastructure, deployment and support
Any other industry recognised accreditations
Your behaviours:
Consistently maintain a positive and proactive attitude with both team members and customers.
Show a strong commitment to supporting colleagues and delivering excellent customer service.
Uphold high standards of professionalism in all interactions.
Demonstrate enthusiasm for learning and adapting to emerging technologies.
Why join Chess?
Chess is one of the UK's leading independent and trusted technology service providers, employing over 350 skilled people across the UK, supporting over 21,000 UK businesses.
Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit.
We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, No.1 in the Northwest in 2023 and we continue to celebrate more than 15 years in the top 100.
Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.
We believe that “if you’re not growing, we’re not growing”.
Salary details: Competitive salary depending on experience & monthly car allowance.
Benefits include:
Health care support – UK Healthcare, eye tests, flu jabs, onsite health screens.
Enhanced Pay: Maternity, Paternity, Adoption Leave and Shared Parental Leave.
Access to employee benefits, rewards and recognition platform, Perkbox. This gives you access to hundreds of ‘Perks’ with great discounts. Whether it be days out, your weekly food shop, a clothes shopping spree on the high street and many more.
Hybrid working support - Allowance towards a home desk and chair.
Loyalty point scheme – allowing you to use your points to increase your benefits each year.
Access to our Future Fit benefits package – including Mental, Physical and Financial support.
Buy & Sell Holiday scheme – 2 opportunities per year to buy or sell up to 5 holidays.
Additional holidays: Half Day Fridays and a Wellbeing Day.
£100 per year matched charity donation, plus payroll giving options.
Hours: A standard week is 37½ Monday to Friday
Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application.
Working location: Hybrid working model with travel to customer sites when required.
Is Chess the place for you?
If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.
Please email your CV and covering letter to our recruitment department at: careers@chessict.co.uk .
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