Job Description
Job Title: Loyalty Manager
Location: Stockport, UK (Office)
Reports To: Head of Ecommerce
Contract Type: Full-Time, Permanent
About Us
We’re a fast-growing eCommerce beauty brand based in Manchester, currently expanding into the US. With a thriving online store, a subscription-based service, and a passionate customer base, we’re on a mission to create beauty products that people love – and keep coming back for. As we scale, we’re looking for a creative and data-savvy Loyalty Manager to take our customer retention and loyalty strategies to the next level.
The Role
As Loyalty Manager, you’ll be responsible for developing and executing our loyalty and rewards strategy, focusing on increasing customer lifetime value, reducing churn, and driving repeat purchases. You’ll work closely with CRM, ecommerce, marketing, and product teams to deliver best-in-class loyalty experiences that turn one-time buyers into lifelong brand advocates.
Key Responsibilities
1. Own and manage our loyalty programme end-to-end: strategy, execution, reporting, and optimisation.
2. Analyse customer behaviour and segmentation to design compelling loyalty journeys.
3. Work w...