Overview
Job Title: Student Services Manager (Advising and Policy)
Company: University of Glasgow
Location: Glasgow, United Kingdom
Job Type: Full Time
Job ID: 40173
Posted: 2025-09-03 | Location: Glasgow, United Kingdom
Job Description
Student Services Manager (Advising and Policy) is responsible for managing student advising and policy delivery for the College of Arts & Humanities. The role oversees the administrative support team for the advising function and manages and reviews policies and procedures forming student-based governance frameworks. The role aligns with the Arts & Humanities Strategy 2023-2028 and ensures quality, professionalism and continuous improvement of service delivery in the learning, teaching and student experience service within the College.
Main Duties and Responsibilities
1. Enable the delivery of the College of Arts & Humanities strategic objectives for learning and teaching and the student experience.
2. Lead and manage the provision of advice and support for prospective, new and continuing students in partnership with the Chief Adviser and other college and university teams.
3. Respond to student-related enquiries from academic and professional services staff across the College.
4. Interpret and apply university and College regulations to support student progression at undergraduate and postgraduate levels.
5. Collaborate on the development of student-related communications and online content.
6. Enable student retention and success by implementing effective student case management systems and interventions as needed.
7. Provide guidance on interpretation of university regulations and College policy; deliver relevant training to staff and other internal audiences.
8. Critically evaluate existing student-related policies and processes for efficiency and continuous improvement; manage change as required.
9. Maintain oversight of the service and recommend improvements based on student success data and student feedback.
10. Contribute to governance structures for student-related matters and manage support for formal College committees and forums.
11. Contribute to college and university project groups.
12. Ensure accuracy and integrity of student records and case histories; ensure compliance with data protection and regulatory policies.
13. Manage staff performance and development; promote flexibility and knowledge sharing for service resilience.
14. Deliver excellent customer service (including in-person service) and contribute to a service excellence culture.
15. Collaborate with central University units to manage key risks (e.g., visa and immigration policy, Equality Act obligations, health and safety).
16. Effectively manage data and records across the student journey.
17. Undertake any other duties reasonably assigned by the Line Manager.
Knowledge, Qualifications, Skills and Experience
Essential:
* A1 Either: demonstrated competencies for this level through relevant experience or Scottish Credit & Qualification Framework level 9 / related qualification.
* A2 Extensive knowledge of developing, operating and reviewing administrative systems.
* A3 High computer literacy, including databases and spreadsheets.
* A4 Knowledge of administrative and support systems, process design and improvement.
Desirable:
* B1 Knowledge of university procedures and policies related to learning, teaching, quality assurance and student experience.
Skills Essential:
* C1 Strong organisational skills with ability to manage multiple projects.
* C2 Effective leadership and management skills; ability to work independently and in a team.
* C3 Excellent interpersonal communication and influencing skills across boundaries.
* C4 Ability to challenge the status quo and drive continuous improvement.
* C5 Track record of leading change and delivering process improvement in a complex organisation.
* C6 Strong analytical and problem-solving abilities.
* C7 Proven project management experience.
* C8 Ability to work under pressure and meet tight deadlines.
Experience Essential:
* E1 Significant autonomous experience in a student-facing or customer-focused environment within a complex matrix organisation.
* E2 Experience in managing and developing staff and performance.
* E3 Experience providing high-quality advice, guidance and data analysis on governance, compliance and service delivery matters.
* E4 Experience initiating and collaborating to implement and manage change.
Desirable:
* F1 Prior administrative experience in Further or Higher Education.
* F2 Experience using a student records or customer enquiry management system.
Note: Applicants must address each essential/desirable criterion in the application format specified. University transformation projects may change some elements of the role while preserving its substantive aspects.
Terms and Conditions
Salary: Grade 7, £39,347 - £44,263 per annum. Full-time (35 hours/week), open-ended (permanent).
The University encourages equality, diversity and inclusion and welcomes applicants from all backgrounds, including BAME and other under-represented groups. The University supports visa sponsorship where applicable and adherence to relevant legal requirements.
Additional Information
Applications include information about the University’s commitments to health, wellbeing, leave and benefits. For more information, visit the University website.
Closed Date: 2025-10-03. This posting is currently open to applications.
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