Who You Are As a Housing Advice & Homeless Prevention Officer, you are an integral part of the Housing Needs service. You embody the principles of integrity, inclusivity, ethics, knowledge, skill, advocacy, and leadership as set out by the Chartered Institute of Housing Professional Standards. You excel at building and maintaining relationships, managing complex case work, and are committed to supporting vulnerable individuals in need of housing support. Your positive attitude, continuous commitment to personal and professional development, and strong communication skills make you a valued team member. What the Job Involves Your role is centered around delivering proactive housing options advice to prevent homelessness. You will manage a diverse caseload, providing expert guidance on security of tenure and housing options, including low-cost home ownership and move-on strategies. A key responsibility is to assess and determine the best housing solutions on a case-by-case basis while ensuring statutory duties are fulfilled. The position requires you to maintain effective relationships with stakeholders, deliver seamless service in collaboration with other council services, and work on various strategies and projects to improve housing services. Additionally, you will represent the service in external meetings, detect and prevent housing assistance fraud, and handle complaints and enquiries. Skills Strong understanding of housing legislation, policy, and strategies Excellent communication and negotiation skills Proficient in ICT and case management systems Effective conflict resolution and problem-solving abilities Experience in multi-disciplinary and front-facing client interactions Ability to work independently and as part of a team Capability in handling complex and sensitive cases Solid organizational and time-management skills Awareness of safeguarding and welfare policies