Internal Sales Manager - Syston Salary: £50,000 - £55,000 per annum Location: Syston | Full-Time | Permanent Are you a driven leader with a passion for sales and team development? Join Heidelberg Materials Concrete as our Internal Sales Manager, where you'll take charge of a high-performing internal concrete sales team at our Customer Service Centre in Syston. About the Role As the proactive leader of our internal concrete sales function, you'll manage a team of 6 to 10 direct reports, providing leadership, coaching, and structure to ensure high performance and strong team cohesion. Your goal? To drive national sales growth through strategic, targeted outreach and exceptional customer engagement-expanding our customer base and increasing the number of clients trading with HM Concrete. Key Responsibilities Lead, mentor, and develop a dynamic internal sales team Drive sales performance and meet national growth targets Build and maintain strong relationships with clients across the UK Collaborate cross-functionally to ensure seamless customer experiences Identify opportunities to grow HM Concrete's market footprint What You'll Bring Proven experience in internal sales leadership Strong people management and coaching skills Commercial acumen and a customer-first mindset Excellent communication and stakeholder management skills A proactive, hands-on approach to team and sales development What's in it for You? Competitive salary (£50,000 - £55,000) Be part of a growing, ambitious business Lead a supportive and energetic sales environment Opportunity to shape national sales strategy from the inside out Ready to lead from the front and make a national impact? Key Accountabilities To generate sales for HM through the development of account customers via the Internal Sales Agents (ISA) teams Achieve service levels to meet customer expectations, ensure our focus is on quote turn around, and accuracy. Ensure that internal sales team are trained and competent to carry out role. Ensure processes in place to follow up and convert customer enquiries. Set and review sales objectives and goals for each member of the teams within the regions Monitor staff performance levels to ensure effective use of resource, maintaining high productivity levels To maintain excellent working relations with customers, regional management, and develop the link between the External Sales managers and the internal teams Manage pricing strategies and guidelines in line with PEAK software Ensure admin of ISAs such as quote set up, mix additions, order acknowledgement, T&Cs etc. is done accurately embracing the "Right first-time approach" Produce sales reports and forecasts for both internal and external teams. Acquire and apply market, product and customer knowledge to the day-to-day operation of the Customer Service Centre (CSC) Produce and maintain effective sales chasing / follow ups through the team including, LB55 and Pipeline management, Won/Lost. Implement and develop use of CRM on a long-term basis Introduce day-to-day diary management for ISA teams including but not limited to, quote follow ups, dormant accounts, Barbour ABI, Prospecting, Multi product Customers etc. Coach and develop team to increase sales of Value added products (VAPs) Actively work with all teams to reduce and eliminate customer queries and improve customer experience. Link with the area teams and relevant external departments to ensure high level of customer service is maintained Work with Commercial Excellence Manager to ensure our processes and pricing strategies are up to date and driving performance within the CSC What's on Offer Salary: £50, 000 - £55,000 Hours: Full time Location: Syston * Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador * Compensation Package : Bonus incentives / Generous Pension Schemes / Life Assurance * Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical * Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause * Social Value : paid Volunteering Day every year / Communities (LGBTQ, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) * Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover