Overview
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community." Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated "Good" with inspectors reporting that we have made significant improvements. The Trusts overall rating has also improved to "good". We are Compassionate, Aspirational, Resourceful and Excellent in our development, fairness and sharing best practice. At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills and experiences to the Trust and encourage you to highlight your individual achievements and strengths.
Role Overview
Paediatrics department are excited to advertise a fixed term full-time ward clerk position until the end of May 2026 on our bustling Kempton Day Bed Unit/Paediatric SDEC. This role is a front‑of‑house greeter for paediatric patients attending for day surgery procedures and for those popping up from A&E to our Same Day Emergency Care Unit for a short stay visit.
Responsibilities
* Be the front‑of‑house representation for the named ward, meet and greet patients and their families upon arrival using the security door intercom, and ensure that all patients and colleagues are treated courteously at all times in line with customer care standards and Trust values.
* Undertake reception duties, checking the patient in using hospital IT systems, communicating with clinical staff upon patient arrival and guiding patients and relatives to waiting areas if required.
* Support nursing and clinical ward team with printing named wrist bands, clinical sheets and other items when requested.
* Answer the telephone promptly and efficiently, handling a variety of requests in a professional manner while upholding the hospitals CARE values throughout the interaction.
Qualifications
* GCSE or Equivalent A‑C grades (including English).
* NHS administration course completion.
* Experience in a customer care role with excellent communication skills; NHS administration experience/working in a patient‑facing role either in primary or secondary care.
* The successful applicant must have a calm and kind demeanour, want to work with the public and display good IT literacy skills alongside the ability to multi‑task activities within a supportive team.
Location
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. Reading offers excellent leisure and shopping facilities, a thriving cultural scene, and some of the best state and private schools in the UK.
Staff Benefits
* Flexible working opportunities and a strong emphasis on your work, life balance.
* Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part‑time staff.
* NHS pension scheme.
* Employee Assistance Programme.
* Money Advice Service.
* Generous maternity, paternity and adoption leave for eligible staff.
* On‑site nursery (based at RBH).
* Full educational library services.
* Cycle to work scheme, lockable storage for cycles.
* Bus to work scheme.
* Excellent rail and bus links.
* A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.
Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. Smoking is not permitted on any of the Trusts sites.
J-18808-Ljbffr