Field Installations Manager – Overview
As Field Installations Manager, you’ll play a key part in delivering exceptional service to our customers and installers. Your main tasks include guiding and supporting a network of installation businesses across the Newport area, bringing in new installers, building strong relationships with our stores and the National Customer Service Centre, acting as a go‑to person for both customers and installers, ensuring installation work meets our standards through monitoring quality and implementing risk management, ensuring installers follow health and safety guidelines, improving our service while keeping costs in check, and working closely with store teams and Design Consultants to improve delivery overall. This is a permanent, full‑time role (40 hours per week) based in the Newport area.
About You
You have experience managing multi‑location teams, either in the field or as a senior store manager. You are able to manage teams and achieve results, communicate clearly and build strong relationships with diverse stakeholders, understand customer needs and keep them satisfied, collaborate effectively across the business, organise and follow health and safety and service delivery guidelines. A valid driving licence and the ability to travel are required. Experience in home‑improvement installations is a bonus but not mandatory. Your ability to connect, engage and influence people is valued.
What We Offer
* Competitive salary plus car allowance
* Annual bonus of up to 15 %
* Up to 35 days annual leave including 8 days bank holidays
* Up to 10 % matched employer pension contribution
* 20 % colleague discount, family‑friendly policies, Save‑as‑you‑earn scheme, cashback health scheme, cycle‑to‑work scheme, life assurance, Peppy, Aviva Digital GP, financial education & loans, discount platform with savings at numerous retailers, savings on gym membership
* Inclusive workplace with focus on wellbeing
About Us
Wickes is a leading multichannel retailer offering a full range of products and services for home projects. Our unique service includes design consulting and access to the Wickes Approved Contract Installer Network, helping customers plan, design, and complete their home projects from concept to completion.
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