Grade 6 - £38,058 - £41,442 pa
The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage their independence, quality of life, safeguarding, and health and well-being. This includes issues such as housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and promoting personal independence.
We develop a holistic picture of each resident to serve as the principal point of contact for other council departments, actively resolving issues such as gas access, hoarding, tenancy fraud, and safeguarding.
The post holder will act as the principal contact for a local area, estate, or group of residents, ensuring the environment and conditions are maintained to a high standard.
We are a motivated and high-achieving team seeking 2 additional Housing Officers with tenancy management experience to join us.
The work is challenging yet rewarding. You will maintain an excellent, seamless service by collaborating with partners and internal and external services.
The post reports to the Senior Housing Officer and aims to:
1. Establish effective working relationships with colleagues to ensure a team approach, meeting performance indicators and targets.
2. Engage with internal and external agencies to support tenants, reduce homelessness, and deliver services related to neighbourhood sustainment, income management, adult social care, children’s services, and mental health.
3. Build strong partnerships with agencies, assess risks, and support cases involving mental health, domestic violence, substance misuse, and disabilities, including attending multi-agency meetings.
4. Work with internal departments on tenancy breaches, including ASB, harassment, domestic violence, hate crime, and nuisance, including court attendance.
5. Collaborate with stakeholders to deliver excellent tenant and leasehold management services, ensuring the sustainability of tenancies and neighborhoods.
6. Work with the Income Team to address arrears and support vulnerable residents.
Candidates should have experience in social housing, tenancy management, or similar roles, handling complex casework face-to-face and in writing, and developing relationships with stakeholders. Knowledge of tenancy, housing, and leasehold advice, best practices, and compliance is desirable.
* Proven success in multi-agency working, outcome-focused, clear thinker, excellent communicator, negotiator, and problem solver.
* Excellent IT skills, especially Microsoft Excel.
* Customer-focused, able to interpret housing legislation, work on operational projects, and meet deadlines.
* Must have a full UK driving license and access to a vehicle.
Please view Job Profile for more details.
For an informal discussion, contact Sanna.Shahzada@havering.gov.uk or Jennifer.Aneto@havering.gov.uk.
The closing date is 9th May 2025, but applications may close early if interest is high. You will be notified of the outcome, and interview dates will be confirmed.
For assistance with your application, contact the Recruitment Helpdesk at 01708 432770.
Additional Information
We value diversity and encourage applications regardless of age, disability, ethnicity, faith, gender identity, or sexual orientation. Our residents come from diverse backgrounds, as do our employees. Find out what it means to Choose Havering.
The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Appointments involving work with these groups may require a DBS check.
Please attach a supporting statement (max 2 A4 sides) explaining how you meet the criteria for this role. Remove all personal information from your documents, as we practice anonymised recruitment.
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