Would you like to be part of Vital Energi’s Strategy of Growth? We’re looking for an experienced and driven Operations Manager to look after operations of our teams in London. This is a key leadership role where you'll oversee a team of Contracts Managers, ensuring projects are delivered to the highest standards. High involvement in the development of client relationships, liaison with sub-contractors and suppliers of materials or services to Vital Energi. You'll play a central part in shaping project outcomes, building strong client relationships, and driving innovation in installation methods and technologies. Who are Vital Energi? Vital Energi is a leading provider of renewable energy infrastructure and systems to the public and private sectors. We support Hospitals, Universities, New Build Developments, Towns & Cities, as well as Industrial and Commercial clients to reduce their carbon emissions and improve the efficiency of their buildings. Vital Energi’s Vision is ‘to protect our planet for future generations’. We are doing this by enabling the UK’s Net Zero targets. Key Responsibilities Ensure Contracts are effectively managed Responsibility for ensuring day-to-day operation & maintenance delivered in line with contractual and technical requirements. Monitor, evaluate and improve overall engineering operations; Management, Scheduling and Engineering Developing Contracts and Managing Key Client Relationships, including attending Client meetings and being a point of escalation Monitoring and reporting on Contract Performance, including the creation and ongoing administration of KPI reports showing performance against contract requirements Ensuring contractual compliance, including communicating contractual requirements to the wider business Managing, mentoring and coaching your team and those in the wider team, supporting your delivery of services Ensure staff performance is formally reviewed and that regular monthly one to ones are held with teams Responsibility for contractual budget monitoring, ensuring that contracts are delivered within budget throughout the life of each contract under management and costs are controlled Ensure variations are issued in a timely manner and are logged, recorded and managed until complete. Ensure you and the team maintain accurate records for audits, regulatory reporting and contractual obligations. Ensure contracts are fully compliant with all relevant statutory, regulatory and corporate requirements. Work closely with managers, planners, engineers and subcontractors to ensure all works are planned and executed in accordance with the contractual and statutory requirements. Consider and propose improvements to systems, procedures and the service generally to ensure continuous improvement of operational services Work closely with key stakeholders and be seen as a point of escalation Ensure reporting to the SLT is managed adequately Support development and training for apprentices and engineers, that it is to an acceptable standard representing Vital Energi Promote and comply with the Company’s policies on equality and health and safety both in the delivery of service and the treatment of others Engage with your manager in reviewing your performance and planning your development Practice effective risk management, establishing controls, procedures, health and safety systems, and audits etc, which ensure that services are compliant with legislation and that contingency plans, are in place The Person Several years’ experience as a Contracts Manager/ Operations Manager controlling a large value project or a number of lesser projects at one time. Experience of undertaking projects as the Principal Contractor & Principal Designer A proven track record of a similar role within a related engineering environment HND/degree qualification in an Engineering subject is essential. Knowledge and Experience Experience in managing multi-functional teams up to management level Experience in managing delivery of engineering services and delivering KPI’s. Ideally within heat networks, district heating or building services Strong commercial acumen, with experience managing budgets, costs and contract variations. Solid understanding of heat network technologies, plant rooms, control systems and metering. Knowledge of Heat Network Regulations, health & safety compliance and environmental standards Excellent stakeholder management and communication skills. String problem solving ability and a proactive approach to operational challenges. Experience in delivery and understanding of Contractual and Statutory obligations Experience in stakeholder engagement and management, effective customer service delivery Experience in managing H&S Experience in managing a budget Ability to work with people and grow individuals and a team to successfully deliver the right solutions Computer literate with solid working knowledge of Microsoft Office suite, and current internet technologies The Package Includes: Salary negotiable DOE Contributory Company Pension Scheme Non-contributory death-in-service insurance Employee Assistance Programme 25 Days Holiday plus 8 days bank holidays. Additional holidays awarded in line with length of service Option to purchase/sell additional holidays Onsite gym/wellbeing centre at our Blackburn Head Office Discounted gym membership across the UK EV charging points where possible The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements. Only applicants who are legally entitled to work in the UK and are currently resident in the UK are invited to apply. Notice to Agency and Search Firm Representatives: Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.