Company Description
Frasers
Frasers is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for dynamic candidates to join our team.
Job Description
Job purpose:
To lead and supervise a cross functional team who are flexible and adaptable to work across multiple departments, delivering high levels of customer service, stock management and cash handling; ensuring total focus on driving excellent customer service, both on the shop floor and back of house through pace and adaptability.
Key accountabilities and decision ownership:
1. Proactively lead the Stockroom & Shopfloor team to take an active role in supporting the store both on the shop floor and within our stock processing areas to deliver high levels of customer service, merchandising and replenishment when necessary.
2. Workforce planning - use judgement to focus resource appropriately, being flexible in approach and supporting the sales floor.
3. Drive pace, flexibility and accuracy within the team to process deliveries and minimise stock loss/damage efficiently whilst complying with all procedures relating to the movement of stock and handling of stock both external and internal to the store, including ticketing and tagging.
4. Supports and implements best practice and principals, ensuring store teams operate back of house routines and tasks to guidelines.
5. Ensure team provide an accurate and comprehensive cash handling service to include issue of till floats and reconciliation of cash and vouchers.
6. Ensure 100% compliance with relevant departmental policies including Health & Safety and meeting legislative requirements.
7. Regular communication with Store Manager and Service Managers on stock levels.
8. Work effectively with 3rd party contractors to ensure the environment is safe, clean and secure.
9. Be a key holder for the store and open / close the store when needed.
Qualifications
Must have:
10. Expereince in fashion retail would be beneficial for this role
11. Relevant supervisory experience in a customer facing and stockhandling environment with a consistent career path which reflects the role
12. Proven track record of working at pace to deliver results against target and deadlines
13. The ability to influence and challenge
14. An understanding of Health & Safety legislation
15. Proven track record achieving targets delivering results against deadlines
16. Demonstrates attention to detail when dealing with large quantities of information to ensure accuracy
17. Excellent Customer Service skills
Additional Information
The Rewards:
18. Weekly/Monthly & Quarterly Commercial Bonuses
19. Stocktake Bonuses
20. Commission led bonuses across a wide range of products
21. Monthly Group Rewards and Recognition
22. Long Service awards
23. Join the Fearless1000 Incentive Scheme watch video to find out more
24. We offer a wide range of Development Courses with National Qualifications
25. ·28 Days Holiday
26. 40% Instore Uniform Discount
27. Discounted Gym membership
28. Group Wide 20% Discount across all Frasers Group brands