Tenant Liaison Officer – Halifax / Bradford
Location: Halifax / Bradford
Hours: Monday to Friday, 8:00am – 4:30pm
Pay: £14.00 per hour + £10 per day car allowance + 25p per mile mileage
Contract: Temporary Ongoing (Permanent Opportunity Available)
We are currently recruiting an experienced Tenant Liaison Officer to join a busy planned works team covering Halifax and Bradford. This role is ideal for someone with previous experience in social housing, planned maintenance, refurbishment, or construction who thrives in a customer-facing environment.
As a Tenant Liaison Officer (TLO), you will act as the main point of contact between tenants, residents, site teams, and contractors during housing improvement works, ensuring residents are informed, supported, and fully updated throughout the project lifecycle.
Key Responsibilities
* Acting as the dedicated Tenant Liaison Officer for residents undergoing planned works
* Contacting tenants prior to work commencing to arrange access
* Explaining the scope of works, timescales, and contractor details clearly
* Delivering Resident Information Packs as part of your TLO duties
* Providing regular updates via telephone, email, letter, and home visits
* Handling complaints and resolving Stage 1 issues professionally
* Supporting vulnerable tenants with tailored plans
* Working closely with site managers and project teams
* Promoting health & safety awareness during refurbishment works
* Collecting tenant satisfaction feedback
* Completing all administration required of a Tenant Liaison Officer
Requirements
* Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or Customer Liaison Officer
* Experience within social housing, planned maintenance, refurbishment, or construction
* Strong customer service and complaint handling skills
* Excellent communication and interpersonal skills
* A proactive and organised approach
* Full UK driving licence and access to your own vehicle (essential for this role)
Why Apply for This Tenant Liaison Officer Role?
* Competitive hourly rate
* Car allowance and paid mileage
* Stable, ongoing contract with permanent potential
* Monday–Friday working hours
* Opportunity to build long-term experience as a Tenant Liaison Officer within social housing
This vacancy is being advertised by Meridian Business Support, acting as an Employment Business on behalf of our client. If you are an experienced Tenant Liaison Officer looking for your next opportunity in Halifax or Bradford, apply today.
Interested? Apply now
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.
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