Compensation & Placement
Pay Rate: £35,232; Grade: N; Contract Type: Permanent (Full-Time); Location: Birmingham; Shift Pattern: Monday to Friday, 8am to 4pm (flexible start & finish times for the right candidate).
Overview
Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
Responsibilities
* Facilitate effective training programmes, ensuring compliance with operational standards, and fostering a culture of continuous improvement.
* Develop training materials, coordinate and drive training progress, and ensure all operational staff are competent and well equipped to meet DHL and customer quality standards.
* Deliver and facilitate training sessions according to the core curriculum defined in the site training matrix.
* Track and report on the progress of training participants, ensuring all training requirements are met.
* Develop, review and update operational work instructions to meet customer and DHL quality standards.
* Verify that process confirmations have been completed in the last 12‑week period on processes where operators are signed off as competent.
Qualifications & Experience
* Previous training experience would be an advantage.
* Strong operational knowledge.
* IT literate, proficient with Microsoft Office packages, especially Excel.
* Data‑analysis skills – ability to interpret data.
Benefits
* Flexible working options – discuss alternative patterns at interview.
* Generous pension scheme: 8 % employer contribution with 4 % employee contribution.
* Free confidential 24/7 GP consultations.
* Hundreds of retail and lifestyle discounts.
* Affordable loans, savings schemes and free mortgage advice.
About DHL
DHL Supply Chain is the global leader in supply‑chain management with 188 000 people in over 50 countries, delivering for customers across a range of industries including retail, automotive, healthcare and more.
Equal Opportunities
We are proud supporters of the Armed Forces Covenant and value the skills and experience of ex‑service personnel; we are dedicated to helping veterans find jobs.
Application Note
Interviews are provisionally scheduled to take place during the week commencing 12/06/2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities.
Learn More
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
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