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Customer Support Representative I, Port Talbot
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Client:
Location:
Port Talbot, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
4db9c5b639e7
Job Views:
5
Posted:
20.08.2025
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Job Description:
Working at Freudenberg: We will wow your world!
Responsibilities:
* Be the first point of contact for customer queries related to sales, execution, installations, and communications.
* Build and maintain strong relationships with internal and external customers.
* Resolve customer claims and complaints fairly, effectively, accurately, and timely, in accordance with consumer laws.
* Collaborate with other departments to execute orders.
* Monitor and track lead-time, order/production status, and keep customers updated.
* Provide status updates upon request.
* Assist in developing improvement plans based on customer feedback.
Qualifications:
* Proven customer support experience, preferably in a manufacturing environment; oil and gas experience is desirable.
* Excellent IT skills; proficient in Microsoft Office Suite.
* Strong verbal and written communication skills, with excellent interpersonal abilities.
* Proven ability to meet targets and deadlines, work well under pressure.
* Detail-oriented, capable of working with figures, calculations, and technical drawings.
* Ability to read and understand technical drawings is desirable.
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