At mua Group, we’re both an independent distribution network operator (IDNO) for electricity and an independent gas transporter (IGT) for gas. We don’t own the gas or electricity, but we collect a fee from the energy supplier for safely and reliably delivering their gas and electricity to homes and businesses through our pipes and cables.
We’re also a regulated water and wastewater company, adopting water and wastewater networks across Britain.
We’re looking for a Senior Administrator to join our Operations team.
This is a vital, client‑facing role. You’ll be supporting our ICP and developer clients through the completion process, which enables us to adopt the newly‑constructed energy and water networks.
About mua
We’re an independent electricity and gas distribution network operator, connecting homes and businesses to essential energy infrastructure. We’re also a regulated water and wastewater company, adopting water and wastewater networks across Britain.
Our mission at mua is to help build better and more sustainable places to live and work, by adopting and operating multi‑utility networks nationwide. We’re supporting the UK’s transition to net zero by delivering energy through our networks in the simplest, smartest and greenest way possible.
Role responsibilities
As our Senior Administrator, you’ll be responsible for:
* Reviewing completion data and issuing completion certificates
* Informing clients when they can raise invoices for completed connections
* Processing invoices for completed connections
* Managing site inspection, audit, operation and maintenance records
* Promptly responding to client enquiries, liaising with different teams for a swift resolution
* Ensuring our administrative processes are effective and efficient, so we can provide high‑quality levels of service at all times.
You’ll also become part of our out‑of‑hours standby team, dispatching emergency response teams to resolve network faults.
Our Operations team is based in our Cannock office. Although you would be primarily home‑based, it is a hybrid role and you would be required to work from Cannock once or twice a week.
For this role, you’ll need clear communication and strong organisational skills. Ideally, you’ll have experience in a coordinator role in the construction, energy or utility industry, but that’s not essential.
What we’re looking for
* Experience of working in an administrative support role
* Experience in a customer‑facing role
* Excellent IT skills, including Outlook, PowerPoint and Word
* Demonstrable knowledge of Excel and the ability to enter, manipulate and analyse data
* High level of attention to detail
* The ability to manage your own workload
Benefits and perks
Extra holiday the longer you work for us
Option to buy two additional days' holiday each year
Discretionary annual bonus and annual salary review
Above market rate contributory pension scheme
Life assurance, health screening and enhanced sick pay
Enhanced maternity and paternity pay, and a maternity returner’s bonus
Extra week's holiday when you’re getting married and a wedding bonus
Dedicated and continued investment in your professional development
Retail discounts and cashback
Discounted gym memberships
Cycle to work scheme
How to apply
All you need to do to apply is upload your CV with a message about why you’re interested in the role. We want to speak with you as soon as possible, so there’s no closing date for applications.
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