HarSPA Bristol is a luxurious spa focused on providing a welcoming environment and exceptional service to our clients. We offer a range of wellness treatments aimed at promoting relaxation and rejuvenation. We are looking for a friendly, organised, and professional Spa Head Receptionist to be the first point of contact for our clients and ensure a smooth, seamless experience from check-in to check-out.
Key Responsibilities:
* Supervise and support the front-of-house team
* Manage bookings, enquiries, and client check-in/out processes
* Liaise with therapists and spa management to ensure smooth daily operations
* Handle client feedback and resolve any issues professionally
* Maintain cleanliness and presentation of the reception and spa area
* Train new team members and ensure ongoing development of the reception team
* Manage invoicing, payments and cashing up procedures
Requirements:
* Previous experience in a receptionist or supervisory role within a spa setting
* Excellent communication and interpersonal skills
* Strong organizational and multitasking abilities
* Confident with booking systems and general computer skills
* High level of organization and attention to detail
* Flexible availability, including evenings, weekends and holidays
Benefits:
* Discounts on spa treatments and products
* Free use of spa facilities
* Opportunities for career growth and advancement
* Commissions on retail sales
How to Apply:
If you have a passion for customer service and enjoy working in a spa environment, we’d love to hear from you!
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