Job Role We are seeking a motivated and experienced Telesales Supervisor to lead and support one of our telesales teams. The successful candidate will be responsible for overseeing day-to-day operations, mentoring team members, driving sales performance, and ensuring that targets are met in a fast-paced call centre environment. Key Responsibilities: Supervise and coordinate daily telesales activities, ensuring a high level of productivity and professionalism. Monitor calls and provide coaching to improve sales techniques, customer service, and compliance. Conduct regular team meetings, training sessions, and performance reviews. Generate reports on team performance, sales metrics, and customer feedback. Handle escalated customer queries and complaints professionally and promptly. Motivate and support the telesales team to maintain high morale and a positive working environment. Collaborate with other departments (marketing, operations, etc.) to support campaigns and optimize sales strategies. Ensure compliance with company policies, procedures, and relevant industry regulations. Coach the sales team on selling techniques and best practices through “ride alongs” with each individual. Key Skills & Competencies Strong leadership and team management skills Excellent communication, interpersonal and motivational skills. Ability to analyse performance data and implement strategies for improvement. Proficient in CRM systems, MS Office suite and call centre software. Strong organisational and time management skills. High level of professionalism and customer focus. Desirable Experience Experience in the automotive, construction or industrial supply sectors. Experience with telesales, preferably within a B2B environment. Previous experience supervising or mentoring a telesales team. We are committed to inclusion and diversity for the future success of the Wurth Group.