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Brook Street is excited to partner with our client in Ballymena to recruit an experienced Telephony Operator.
This is a fantastic opportunity to join a dynamic team
Key Responsibilities
* Answer incoming telephone calls and provide expert advice, ensuring a positive experience for all callers.
* Accurately input data, maintain comprehensive records, and generate reports to support operational efficiency.
* Collaborate various departments, facilitating smooth communication and service delivery.
* Provide timely updates and essential information to Housing Officers to assist in their roles.
* Exceptional verbal and written communication abilities, with a strong focus on interpersonal skills.
* A proven track record of delivering outstanding customer service in a fast-paced environment.
* Capable of managing multiple tasks effectively while maintaining composure under pressure.
* Strong skills in data entry and record-keeping.
* Willingness to work variable shifts, including evenings and weekends.
Educational Background:
* A minimum of 5 GCSEs graded A-C is required.
* Background Check: An AccessNI check will be necessary for this role.
Working Conditions
* Hours: 0800 - 1700, with variable shifts scheduled from Monday to Sunday. Times of work may change, must be fully flexible
* An hourly rate of £11.59, paid weekly.
* Fully office based.
* Enjoy 34 days of annual leave, including 12 bank holidays, promoting a healthy work-life balance.
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