We are hiring!
An exciting opportunity has arisen for a full-time Veterinary Receptionist to join our team at ICR Vets!
This role is based at our Loanhead hospital with scheduled branch days as required. The typical shift pattern is Monday to Friday, including occasional weekend cover if needed. Shifts will vary between early and late finishes, between 7:30 am and 7:30 pm.
Our receptionists are the first point of contact for clients and their pets. This role is essential for providing the care and attention they deserve. The ideal candidate would be friendly, hard-working, and an excellent communicator. Previous customer service experience is essential, with a preference for a veterinary background.
About The Role
As a Veterinary Receptionist, you will be the first point of contact for our clients and their pets. Your responsibilities include delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk. You will greet clients warmly and professionally, answer phone calls, provide empathetic guidance, and convert inquiries into appointments to support pet healthcare. You will also be responsible for accurate invoicing and payment collection, presenting a knowledgeable and professional image that promotes the practice and builds client confidence.
Come and join our fantastic team!
ICR Vets is a group of four sites on the outskirts of Edinburgh. We are a progressive small animal practice committed to high standards of patient and client care, continually striving to improve. Our team of 12 receptionists, along with vets, nurses, care assistants, and admin staff, work together to provide compassionate service while fostering personal development.
We value a supportive environment where everyone feels appreciated. We hold regular meetings focusing on clinical improvement, wellbeing, or team socialising. Our annual 'Away Day' celebrates our achievements and team spirit.
Benefits
In addition to a competitive salary, we offer:
* 6.6 weeks of annual leave
* Additional leave for your birthday
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Support for non-accidental injury cases
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - discounts and cashback through Reward Gateway
* Pension scheme
* Discounted staff pet care
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