Job Description
Contract type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Senior
Application Closing Date: Tuesday 9th December 2025
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About The Team And The Role
We are looking to hire a Senior CRM Manager to join the Customer Experience team. As an online retailer, CRM is a key channel at Ocado and is key to reactivating customers, driving customer retention and minimising lapsing, as well as driving order growth and engagement among existing customers. This role is pivotal in the business to deliver crucial business KPIs while delivering on personalisation strateg...